Link Financial Group Ltd trading as Mortgage Link and Insurance Link is the Financial Advice Provider.
You can contact us at:
Phone: 0800 466 784
Address: 1/1 Antares Place, Rosedale, Auckland
Mortgage & Insurance Link Capital City & Mortgage Link Kapiti advisers provide advice about:
We provide advice in relation to the following lending products:
We provide advice in relation to the following insurance products:
We provide advice in relation to products provided by the following companies:
Mortgage and lending planning fee
Mortgage and lending service fee
Insurance Service Fee
No fees are payable by you for insurance advice. However, Mortgage & Insurance Link Capital City & Mortgage Link Kapiti may charge a fee for financial advice provided to a client if the client cancels a life or health insurance policy within two years of inception. Specific fee information will be advised when the advice is provided. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
For life insurance and health insurance, Mortgage & Insurance Link Capital City & Mortgage Link Kapiti and the financial adviser receive commissions from the insurance companies whose policies we can recommend. If you decide to take out insurance that we recommend, the insurer will pay a commission to Mortgage Link Otago and/or the adviser who provides your advice. The amount of the commission is based on the amount of premium associated with your cover; specific commissions will be advised to you when advice is provided.
For mortgages and lending, Mortgage & Insurance Link Capital City & Mortgage Link Kapiti and the financial adviser receive commissions from some of the lenders we can provide recommendations for. If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending; specific remuneration will be advised to you when advice is provided.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. Mortgage & Insurance Link Capital City & Mortgage Link Kapiti financial advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process and our compliance programme is reviewed annually by our external compliance adviser.
If you are not satisfied with our financial advice service you can make a complaint by emailing firstname.lastname@example.org, or by calling 027 438 6945. You can also write to us at: 46 Shakespeare Ave, Trentham, Upper Hutt. When we receive a complaint, we will consider it using our internal complaints process:
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email email@example.com.
Mortgage & Insurance Link Capital City & Mortgage Link Kapiti, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.