Link Financial Group Ltd trading as Mortgage Link and Insurance Link is the Financial Advice Provider.
You can contact us at:
Phone: 0800 466 784
Address: 1/1 Antares Place, Rosedale, Auckland
Mortgagelink Coastwide advisers provide advice about:
We provide advice in relation to the following lending products:
We provide advice in relation to products provided by the following companies:
Mortgage and lending planning fee
Mortgage and lending service fee
Should you proceed with a loan implementation after advice from your Mortgage Link Coastwide adviser, and then repay or refinance your loan within 28 months of your loan being advanced, without giving your Mortgage Link Coastwide adviser the opportunity to assist you with a refinance, Mortgage Link Coastwide may charge you a fee of $150 per hour for the time spent to get the initial loan approved and implemented. The maximum fee will be $2,250 (15hours). In some instances, advisers may charge a higher fee depending on the level of service provided. Your Adviser will agree with you any applicable fees.
For mortgages and lending, Mortgagelink Coastwide and the financial adviser receive commissions from some of the lenders we can provide recommendations for. If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending; specific remuneration will be advised to you when advice is provided.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. Mortgagelink Coastwide financial advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process and our compliance programme is reviewed annually by our external compliance adviser.
If you are not satisfied with our financial advice service you can make a complaint by emailing email@example.com, or by calling 021 359 611. You can also write to us at: Suite 3; Astrolab Building, 155 High Street, Motueka, Tasman 7120. When we receive a complaint, we will consider it using our internal complaints process:
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email firstname.lastname@example.org.
Mortgagelink Coastwide, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.