APPLY NOW
keyboard_backspace
Our Service

Get quality advice today
Here's how..

We're here to help. If you would like to get underway today, just click the relevant link below or Free Call Us on 0800 466 784
01
Remuera Publicly Available Disclosure
LICENSING INFORMATION
Link Financial Group Ltd trading as Mortgage Link and Insurance Link FSP 696731 holds a licence issued by the Financial Markets Authority to provide financial advice. Phil White Home Loans Ltd t/a Mortgage Link Remuera, FSP721631 is authorised by that licence to provide financial advice.

CONTACT DETAILS

Link Financial Group Ltd trading as Mortgage Link and Insurance Link is the Financial Advice Provider.

You can contact us at:

Phone: 0800 466 784

Email: admin@mortgagelink.co.nz or admin@insurancelink.co.nz

Address: 1/1 Antares Place, Rosedale, Auckland

Nature and scope of advice

Mortgage Link Remuera advisers provide advice about:

  • Mortgages and personal lending
  • Determining how much you can afford to borrow to purchase a property (within lenders affordability guidelines).
  • Selecting an appropriate lender and mortgage structure.
  • How to structure your repayments to pay off your mortgage sooner
  • Structuring and refixing your current lending.

 We provide advice in relation to the following lending products:

  • Mortgages
  • Personal Loans
  • Tops ups
  • Fixed rate rollovers
  • Debt consolidation
  • Business loans

We provide advice in relation to products provided by the following companies:

Fees and expenses

Mortgage and lending planning fee

  • Mortgage Link Remuera advisers are usually remunerated by way of commission, by the providers of the loan products we recommend. On occasion, some providers may not pay a commission. In this situation, we will charge a fee for our advice. The fee payable will be a reflection of the time required to obtain a loan approval for you. Where a fee will be payable for the advice, your Mortgage Link Remuera adviser will agree the amount of the fee with you prior to obtaining a lending approval. This fee can be added to your loan amount and will be paid to Mortgage Link Remuera at the time your loan is advanced.

 

Conflicts of interest

For mortgages and lending, Mortgage Link Remuera and the financial adviser receive commissions from some of the lenders we can provide recommendations for. If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending; specific remuneration will be advised to you when advice is provided.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. Mortgage Link Remuera financial advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process and our compliance programme is reviewed annually by our external compliance adviser.

Disputes and complaints

If you are not satisfied with our financial advice service you can make a complaint by emailing phil.white@mortgagelink.co.nz, or by calling 021 804 953. You can also write to us at: PO Box 99341, Newmarket, Auckland. When we receive a complaint, we will consider it using our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

 If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email enquiries@fdrs.org.nz.

Duties information

Mortgage Link Remuera, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests (431K)
  • exercise care, diligence, and skill in providing you with advice (431L)
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) (431I)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.