Link Financial Group 2022 Ltd is the Financial Advice Provider.
You can contact us at:
Phone: 0800 466 784
Email: admin@lfg.co.nz
Address: 1/1 Antares Place, Rosedale, Auckland
Mortgage Link Remuera advisers provide advice about:
We provide advice in relation to the following lending products:
We provide advice in relation to products provided by the following companies:
Main Bank Lenders
Other Lenders
Generally, we do not charge you a fee for our services. This is because Mortgage Link advisers are usually remunerated by way of commission by the providers of the loan products we recommend. However, there are some situations where fees may apply.
Any fees relating to advice that may apply will be discussed and agreed upon with you prior to obtaining loan approval. Where a fee is charged, you will be issued with an invoice. This will be payable within 14 days or as otherwise agreed to with your adviser.
For mortgages and lending, Mortgage Link Remuera and the financial adviser receive commissions from some of the lenders we can provide recommendations for.
If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending; specific remuneration will be advised to you when advice is provided.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. Mortgage Link financial advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process.
If you are not satisfied with our financial advice service you can make a complaint by emailing complaints@lfg.co.nz, or by calling 0800 466 784. You can also write to us at: 1/1 Antares Place, Rosedale, Auckland. When we receive a complaint, we will consider it using our internal complaints process:
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email enquiries@fdrs.org.nz.
Mortgage Link Remuera, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.