CONTACT DETAILS
Link Financial Group 2022 Ltd is the Financial Advice Provider.
You can contact us at:
Phone: 0800 466 784
Email: admin@lfg.co.nz
Address: 1/1 Antares Place, Rosedale, Auckland
Nature and scope of advice
Mortgage & Insurance Link Whakatane advisers provide advice about:
- Personal insurance (risk), including health insurance.
- Business Risk Insurance (Key Person, Shareholder Protection benefits, Business Overheads/Expenses)
- ACC advice
- Mortgages and personal lending
- Determining how much you can afford to borrow to purchase a property (within lenders affordability guidelines).
- Selecting an appropriate lender and mortgage structure.
- How to structure your repayments to pay off your mortgage sooner
- Structuring and refixing your current lending.
We provide advice in relation to the following lending products:
- Mortgages
- Personal Loans
- Tops ups
- Fixed rate rollovers
- Debt consolidation
- Business loans
We provide advice in relation to the following insurance products:
- Life insurance
- Trauma insurance
- Total and permanent disability insurance
- Income Protection insurance
- Mortgage and household expenses cover
- Health/medical insurance
Providers
We provide advice in relation to products provided by the following companies:
Bank Lenders
- ANZ
- ASB
- Bank of China
- BNZ
- Heartland Bank
- Kiwibank
- SBS
- The Co-Operative Bank
- Westpac
Non-Bank Lenders
- AIA
- ASAP Finance
- Avanti Finance
- Basecorp Finance
- Bluestone
- Convera
- CFML Loans
- Cressida Capital
- DBR Property Finance
- Fico Finance
- General Finance
- Get Capital
- Prospa
- Metro Finance
- Link Home Loans
- Liberty Finance
- First Mortgage Trust
- Funding Partner
- China Construction Bank
- ICBC
- Gold Band Finance
- Pioneer Finance
- Resimac Finance
- Southern Cross Partners
- Strata Funding
- Unity
- XE
- Zagga
Insurers
- AIA
- Fidelity Life
- Accuro Health Insurance
- nib
- Asteron Life
- Partners Life
- Chubb
- Southern Cross
Fees and expenses
Generally, we do not charge a fee for our services. This is because our advisers are usually remunerated by way of commission by the providers of loan or insurance products we recommend. However, there are some situtions where fees may apply.
- On occasion, some providers may not pay a commission. In this situation, we will charge a fee for our advice. The fee payable will be a reflection of the time required to obtain a loan approval for you. Where a fee will be payable for the advice, your Mortgage & Insurance Link Whakatane adviser will agree the amount of the fee with you prior to obtaining a lending approval. This fee can be added to your loan amount and will be paid to Mortgage & Insurance Link Whakatane at the time your loan is advanced.
- Where a Mortgage & Insurance Link Whakatane adviser has obtained an approval from a lender who does pay commission, but you decide not to proceed with the loan, a fee of up to $2,250 will be payable as remuneration for the time spent on getting an approval. This fee is payable within 7 days of you deciding not to proceed with an approval.
Mortgage and lending service fee
- Should you proceed with a loan implementation after advice from your Mortgage & Insurance Link Whakatane adviser, and then repay or refinance your loan within 28 months of your loan being advanced, without giving your Mortgage & Insurance Link Whakatane adviser the opportunity to assist you with a refinance, Mortgage & Insurance Link Whakatane may charge you a fee of $150 per hour for the time spent to get the initial loan approved and implemented. The maximum fee will be $2,250 (15 hours). In some instances, advisers may charge a higher fee depending on the level of service provided. Your Adviser will agree with you any applicable fees.
Insurance Service Fee
No fees are payable by you for insurance advice. However, Mortgage & Insurance Link Whakatane may charge a fee for financial advice provided to a client if the client cancels a life or health insurance policy within two years of inception. Specific fee information will be advised when the advice is provided. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
Conflicts of interest
Mortgage & Insurance Link and our advisers receive commissions from some of the lenders and insurers that we recommend. For lending, the amount of commission is based on the amount of the lending and will vary depending on the lending provider. For insurances, the amount of commission is based on the amount of premium associated with your cover and may vary depending on the insurer. Specific commissions will be advised to you when advice is provided.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client's interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client's goals and circumstances, as advised to us.
Mortgage and Insurance Link financial advisers complete regular training, including how to manage conflict of interest. Each adviser has a regular compliance review of their advice process.
Disputes and complaints
If you are not satisfied with our financial advice service you can make a complaint by emailing complaints@lfg.co.nz, or by calling 0800 466 784. You can also write to us at: 1/1 Antares Place, Rosedale, Auckland. When we receive a complaint, we will consider it using our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone 0508 337 337 or email enquiries@fdrs.org.nz.
Duties information
Mortgage & Insurance Link Whakatane, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
